Refund policy

Return & Refund Policy

Last Updated: July 2026

At Echelon Vending, we strive to provide quality products and services. Please review our refund policy carefully before making your purchase.

Vending Machines

All vending machine sales are final.

Because our machines are refurbished, inspected, and prepared specifically for each customer, we do not offer refunds, exchanges, or cancellations after purchase.

Each refurbished machine includes a 7-day limited warranty covering mechanical defects only. The warranty does not cover:

Cosmetic damage
Damage caused during transportation
Improper installation
Negligence or misuse
Vandalism
Electrical damage
Acts of nature

Customers are responsible for inspecting their machine upon delivery or pickup.

Lease-to-Own Program

Application fees, down payments, and monthly lease payments are non-refundable.

Approval is subject to our financing requirements.

If an application is denied, any refundable amounts will be handled according to the financing agreement.

Shipping and delivery fees are non-refundable.

Location Services

Once payment has been received, your location search begins after the required agreement has been signed.

Within 48 hours of payment, you will receive your Location Services Agreement via email.

The signed agreement must be returned before services begin.

Our Location Services include research, outreach, and administrative work that begins immediately after your agreement is received.

Refund Policy

If you accept a location presented by Echelon Vending, no refunds will be issued.
If Echelon Vending is unable to secure a location within the initial 12-week search period, you will receive a $500 refund.
Once work has begun, refunds will not be issued due to a change of mind, relocation, lack of communication, or failure to follow recommended steps.

Mentorship Programs

Due to the immediate access to proprietary business information, coaching materials, and scheduling of mentorship sessions:

All mentorship purchases are non-refundable.

If you miss a scheduled coaching session, it may be rescheduled with at least 24 hours' notice, subject to availability.

Failure to attend without notice may result in forfeiture of that session.

Digital Products

All digital products are delivered electronically.

Because digital products cannot be returned, all digital product sales are final.

This includes but is not limited to:

E-books
Templates
Guides
Workbooks
Courses
Downloads
Pricing Guides
Proposal Templates
Scripts
Checklists

No refunds or exchanges will be provided after purchase.

Skool Membership

Membership fees for the Echelon Vending Skool Community are non-refundable.

You may cancel your membership at any time; however, refunds will not be issued for previous billing periods.

Shipping

Shipping costs are non-refundable.

Customers are responsible for providing accurate shipping information.

Echelon Vending is not responsible for delays caused by:

Freight carriers
Weather
Natural disasters
Incorrect addresses
Customer availability

Damaged Shipments

If your machine arrives damaged, you must:

Notify Echelon Vending within 24 hours of delivery.
Photograph the damage before moving or operating the machine.
Retain all shipping materials if requested.

Failure to report shipping damage within 24 hours may result in denial of your claim.

Order Cancellations

Orders may only be canceled before machine preparation or processing begins.

Once refurbishment, preparation, ordering, financing, or shipping has started, the order cannot be canceled.

Chargebacks

Customers agree to contact Echelon Vending before initiating a chargeback.

Fraudulent chargebacks involving completed services, delivered products, digital downloads, or signed agreements may be disputed with supporting documentation.